Context
A growing company needed a central environment where multiple departments could coordinate planning, support activity, and service work without relying on fragmented tools or disconnected processes.
Problem
Planning, phone activity, and assistance workflows were distributed across separate habits and tools. The result was low visibility, weak auditability, and friction between departments that needed to act on the same information.
My role
- Product designer
- Main developer
- UX/UI designer
- DevOps owner
What I focused on
- Shared planning across departments
- Real-time frontend updates
- Integrated notifications and reminders
- Cross-application data coordination
- Continuous business-specific iteration
Outcome
The suite became a shared operational layer for the company: tailored to the way the business actually worked, flexible enough to evolve continuously, and stable enough to support daily coordination across teams.